On-shore quality at Near-shore pricing. Bilingual Services that we offer to our clients:
- Inbound Customer Service
- Customer Retention
- Billing Support
- Loyalty Management.
Sales & Marketing
- Customer Acquisition (Outbound/Inbound)
- Lead Generation
- L1 Help desk services
- 24×7 Troubleshooting
- Incident Management
- Warranty Support
- Applications Support
- Configuration Management
- Assisted Self-Support.
Customer Experience Management
- Call Quality Monitoring
- Satisfaction Surveys.
Back Office Services
- HR Back office – Payroll & Benefits Administration
- Forms Processing support.
Sales & Marketing
We work with clients to design and implement targeted multi-channel processes covering the pre-sales, sales, and after-sales lifecycle.
CSCA’s specialists are well equipped to assess client-specific growth opportunities and effectively market products and services to help these clients achieve their profitability goals. We seek a deeper understanding of our client’s business, value proposition, and target market; in order to effectively deploy multi-tiered sales management strategies aligned to their positioning. Further, we aim to provide competitive intelligence through comprehensive data analytics; thereby adding value to our client’s business and strategy execution.
The sales processes we successfully transitioned have resulted in faster time-to-market and increased B2B and B2C sales conversion rates for our valued partners.
- Lead Generation
- Direct Sales and Marketing
- Account Management – cross-selling and up-selling
- Fulfillment Services
We are committed to supporting clients in the delivery of positive experiences spanning the customer management lifecycle. Our people are knowledgeable and efficient front-liners whose relationship management skills ensure that customer concerns are properly addressed within acceptable satisfaction levels. Armed with a strong service orientation, we manage quality interactions in a manner that best represents our client to their end-customers.
- General Inquiry Handling
- Account Update and Maintenance
- Campaign Management – Marketing Programs, Loyalty, Win-Backs
- Customer Satisfaction Surveys
- Help Desk and Issue Management Services
We deploy subject-matter experts to manage multi-tiered technical support processes covering a diverse set of products and services offered by clients to their end-customers. Our disciplined approach to implementing technical support solutions places a premium on optimizing resources to ensure increased productivity, high issue resolution rates, and lesser re-work that translates to improved end-customer satisfaction levels for our clients. Specialists working on technical support accounts undergo a rigorous training and immersion program with our clients, to fully understand the nuances of each product and service represented.
- After-Sales Assistance – Product or Service Troubleshooting and Maintenance, Manual-based Decision Support Services.
- Technical Help Desk Services – General inquiries, Issue Escalation Management and Resolution.
We perform cost-effective, high quality back-office support services that guarantee security and confidentiality, data integrity and accuracy, and timely turnaround for output deliverables. Our back-office specialists are trained to manage rules-based transactions of varied complexities; and our time-tested methodologies have helped drive improvements to client productivity and operational processes.
- Data Management – Data Cleansing, Data Validation, Data Entry, Data Structuring.
- Content Conversion.
- Transaction Processing.