Who are we?
- Contact Service of Central America is a solution to any company ́s desire of work outsourcing through phone or email communication. CSCA offers business ́s the opportunity to minimize their investment procedures and enhance work performance through a sophisticated line of detailed work aspects.
- It ́s a business ́s entire department labor working specifically and strictly to achieve the clients expected results and much more.
- CSCA also relies on ITM (Information and Technology Management), a sister company which offers server maintenance, hardware and software support, therefore giving CSCA first class technology, constant back-up and support to maintain high quality IT service.
- Our VISION is to become the most trusted and successful BPO/Contact Center provider that has the highest bilingual quality and service capabilities globally.
- At CSCA, our MISSION is to continually provide our clients with the superior Contact Center/BPO services tailored to exceed their highest expectations, building a like and trust relationship, reaching common goals, enhancing their business brands and improving their profit margins drastically.
- By building a long term relationship with our clients.
- By working together with our clients on reaching our common goals and exceeding their expectations.
- By hiring the best workers and providing them the best work environment in the call center industry.
- By providing our clients with the best results and improving their customer experience.
Christophe Guy de la Roche - Quality Assurance Director (responsibilities in the company).
Manuel Antonio Andrade Alvarado – Director of Information and Technology